Kristy Grimes
This customer service by Steven was phenomenal! I was in a terrible situation after my car decided to shut down on me in downtown high traffic Dallas midday. I knew it was my transmission due to the error codes on my dashboard. I immediately called a tow service and had it moved to my local Ford dealership near my home. However, I knew the problem would be a major fix and the dealership would charge dealership prices. After googling local transmission repair shops, I came across reviews of Allstate Transmission & Repair. I researched for about 3 days and called other places. My main concern was finding an honest place to fix my vehicle and affordable financing options. Steven walked me through step by step, gave me several financing options along with the warranty plans, answered all my questions, and kept me updated with everything. He even had someone pick me up when I was going to take an Uber to retrieve my vehicle after the repairs. My car now runs smoothly and I am happy to take my other vehicles back if I have any other problems.
Read More
Maria RobertsOutstanding and expert service! Steve is the best. He guided me through the estimation process and reviewed the car‘s extended warranty coverages to determine the best pricing. Yet better, you are NOT charged for diagnostic service, which was done promptly.
The technician could determine the source of my car's clunky sound, which has been present for a long time. He then proceeded to replace all the necessary systems and components.
Moreover, whenever I use Allstate, I am given a ride back and forth after dropping off and picking up the car.
Every person who works in AllState is professional and cordial.
I highly recommend Allstate Auto Repair.
Read More
Brian BarreraI had the absolute best auto repair experience at Allstate Transmission & Auto Repair! From the moment I walked in, I felt welcomed. They are very knowledgeable and patiently answered all my questions, putting my mind at ease about the repairs.
When it came to the actual work, Charles demonstrated exceptional skill and attention to detail. He diagnosed and fixed the issues I had with my car and now it drives perfectly! The entire team at Allstate Transmission & Auto Repair exemplifies professionalism, honesty, and top-tier service.
If you’re looking for a trustworthy auto repair shop that delivers outstanding workmanship and customer care, I highly recommend them. And Charles. They’ve earned my loyalty, and I wouldn’t take my car anywhere else!
Read More
Lunar Nerd"Unmatched Expertise & Customer Service!"
Allstate Transmission & Auto Repair is the only place I trust with my vehicle! Steven, the service advisor, took the time to explain everything clearly, and Jeff, the GM, made sure I was completely satisfied. The work was done quickly and professionally, and my car runs smoother than ever. Honest, knowledgeable, and friendly—this is the shop you can count on!
Great courtesy, over whelming performance. Recommendation is an absolute. Does great work- Appreciate the exceptional customer service.
Read MoreGreat! Awesome, Honest and really saved me a lot of money! Thank you!!
Read MoreMr. Bobby Campbell communicated with me so well and did an excellent job with my car.
Read MoreExcellent experience at Allstate Transmissions. Bobby was the point of contact- he was very informative, communicated with the insurance company and they had the car ready (complete transmission rebuild) in MUCH less time than I was expecting. Highly recommend!
Read MoreI bought a car through a car auction, and it was only after i had paid for it that i got to drive it to see the acceleration of the vehicle. it was obvious that some work needed to be done on it, so I took it to a dealership as well as a garage that a friend of mine referred to me. Both of those locations told me of the same two issues: oxygen sensor and catalytic converter. Both places quoted me exorbitant amounts that i would not be able to pay for on just one pay check. I would need to be able to have an agreement where i could spread out the cost over two or three months since i only get paid once a month. That's how i first found Allstate Transmissions because on their website it was advertised that they did financing for repairs. So I called and Bobby was the first person that I spoke to. I told him what the other garages were saying and what they quoted me on price. He said that what they were charging was easily $500-600 too much and that he told me what else could be done with the same amount of money the other places were quoting me on. He paid for my car to be towed to Allstate so long as i did the repairs there and reconfirmed that he would work with me about spreading the cost over two paychecks as opposed to one. What really caught me off guard was Bobby called me after looking at the car and saying that the catalytic converter wasn't the problem at all but rather a computer issue which cost significantly less than replacing the catalytic converter. So with the saved money from the correct diagnosis of the car, I was able to replace a few other things on the vehicle. And just as Bobby had said before, i ended up paying $500-$600 less than what the other places quoted me on. Living in McKinney, I went to Desoto to pick up the car this morning, and drove back to my house without any of the issues that plagued me before seeing Bobby and going to Allstate Transmissions. It was well worth my time and money to go, and I know who I will be seeing for my repairs as well as who I will suggest people see even though I live an hour away. Lastly, I just wanted to say thank you Bobby. Your help and treatment of me was first class.
Read More
